Last Updated: 02/02/2012 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @ @ @ C U R R I C U L U M V I T A E @ @ @ @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ _____________________________________________________________________________________________________________________________ | | P E R S O N A L D E T A I L S : | ------------------------------- | | NAME: | MARK A. WHITFIELD | | ADDRESS: | Bolton, Lancashire, UK. | CONTACT EMAIL ADDRESS: | whitfieldma@yahoo.co.uk | WEBSITE: | www.markwhitfield.net/cv.htm - best viewed with IE7 or better | | DATE OF BIRTH: | 13th October, 1968 | AGE: | 43 | MARITAL STATUS: | Married | HEALTH: | Good | NATIONALITY: | British | DRIVING LICENCE: | Full | COMMERCIAL YEARS IT: | 21+ | AREAS OF EXPERTISE: | IT Project / Product Management (PRINCE2 Practitioner), Pre-Sales, Software Design & Consultancy | Programming: TAL, TACL, COBOL85, C/C++, Java, Microsoft & NonStop SQL, SCOBOL & NSK Utilities | Work carried out both in-house and on-site (see also separate Career Profile) | AVAILABILITY: | 1 month's notice Preferred Location: North West, North | REFERENCES: | Available on request | CURRENT SALARY: | ( Basic, Company Car, Penson, Healthcare, Bonus ) | Required Salary is Negotiable | _____________________________________________________________________________________________________________________________ | | E D U C A T I O N : | ----------------- | | 1998 - 1990: | Bolton Institute for Higher Education - BIHE (now University of Bolton as of 2003) | Deane Road, Bolton, Lancashire, UK. BL3 5AB | | HND in Computer Studies: DISTINCTION – overall first over the 2 years | | | 1985 - 1988: | Leigh College (now Wigan and Leigh College) | Marshall Street, Leigh, Lancashire, UK. WN7 4HX | | 2 ‘A’ Levels: Computer Science and Biology | | | 1980 - 1985: | Park High School (formerly Hindley and Abram Grammar School now PDC) | Park Road, Hindley, Wigan, Lancashire, UK. WN2 3RY | | 8 ‘O’ Levels: All grade ‘C’ & above including Computer Studies, Maths & English | _____________________________________________________________________________________________________________________________ | | P R O F E S S I O N A L E X P E R I E N C E : (see also separate Career Profile or Website) | -------------------------------------------- | | OCT. 2004 to PRESENT: | Insider Technologies Limited (ITL) | Spinnaker Court, Chandlers Point, 37 Broadway, Salford Quays, Manchester, UK. M50 2YR | | Website: www.insidertech.co.uk (current website designer and author) | POSITION: | Manager - Strategic Technical Initiatives - PRINCE2 Practitioner, Agile - Scrum, ITIL | | Currently employed as a Project Manager and Pre-sales Technical Consultant at | Insider Technologies. This role enables me to remain technically ‘hands-on’ for any issues or | software initiatives that may arise for the company’s primary product set, namely the NSK based | banking products Reflex 80:20, Reflex ONE24 and more recently MultiBatch. | | As part of my primary management role at ITL, I successfully headed up a team to deliver | mainframe ATM and point-of-sale monitoring software to HSBC bank in 2008. Prior to this | implementation, I was heavily involved with the joint architects, Alliance & Leicester (now | Santander) with the design, development and project management of the product. | | Since ITL is a relatively small software house, this management role carries a wide range | of responsibility including; | | a) Project management of the complete software development life-cycle of new product initiatives | b) Providing technical assistance in support situations (both in-house and on-site), e.g. | on-site in Athens, Riyjadh | c) Production of functional design documents and program specifications for any new or proposed | NSK developments | d) A key part in major NSK sales bids in the UK and abroad | e) Providing 24x7 technical support for; Bank of England, Royal Bank of Scotland and Euroclear | (formerly CRESTCo) who provide settlement for 88% of the UK’s equities. | f) Providing 24x7 support for the Thales e-SECURITY products; Security Resource Manager (SRM) | which runs on the NSK platform and both SafeSign Authentication and SafeSign Management | Server which run on Windows and Unix platforms. These products provide for the request | and response of Cryptographic functions (eg. MACcing, Random Number Generation, PKI | verification) to an attached banking application. | g) Designed and authored the current company website using .NET SQL application, DotNetNuke | | This position has also to date, involved the research, design and eventual programmatic | integration of ITL products with other key third-party applications. These include leading | payments application BASE24 (via the NET24/XPNET layer and (P)TLF files), Insession's | communications software, ICE and the Enterprise Management solutions hp OpenView (hp Network | Node Manager and hp OV Operations), B&B COMMAND/POST (now BMC Patrol) and TIVOLI. With the | latter integration projects, I was assigned to manage the tasks required in achieving a | certified status for the solutions provided by ITL and producing supporting user documentation. | I have also project managed and provided technical input into the creation of a new ITL product | called XPERT24. This enables monitoring of BASE24 transaction interchanges as well as the | states, rates and queues currently recorded against ATM and POS networks. | | Attended the BASE24 User Group (EBUG) in Madrid, Prague, Vienna, Istanbul, Lisbon, Malta, | Budapest and Edinburgh. | I have product presentations for the ITL BASE24 enabled NSK monitoring products as part of | the EBUG’s technical track sessions. I have also attended the San Jose Tandem User Group (ITUG) | and written an article for the BITUG Newsletter on approaches to hp NonStop Enterprise | Management. I represented the company at the South African Tandem User Group (SATUG) in 1999 and | 2008. | | I have studied the PRINCE2 Project Management methodology course to aid in my project | managementment duties at ITL. I am now a certified PRINCE2 Practitioner (as of May 2011). | ----------------------------------------------------------------------------------------------------------------------------- | FEB. 1998 to OCT. 2004 | Insider Technologies Limited (ITL) | Salford Quays, Manchester, UK. | POSITION: | Manager - ITL Operations Products | | Product Manager assigned to project manage 4 software products, 2 HP NonStop based and 2 Windows | based. This software has its main focus in the system management, automation and SLA monitoring | of critical path applications running on hp NonStop systems at major financial and | telecommunications institutions around the world. | | These products are developed by ITL and their ongoing research, design and delivery make up the | primary day-to-day role of a Product Manager at ITL, with any issues being reported directly to | the Operations Director. This role involves the project management of each development phase of | the products and the use of Microsoft Project for tracking progress and reporting status. It is | also the responsibility of the Product Manager to provide technical guidance and leadership to | assigned team members. | | Development teams are typically made up of between 6-8 technical staff responsible for both hp | NonStop and Windows development. The Product Manager is tasked with ensuring that the resulting | software meets the original terms of reference as specified by the client or the ITL in-house | technical design team. This is carried out in accordance with the ISO9001 quality standard, | which necessitates the production of the appropriate paper trails to document work carried out. | All Product Managers at ITL are accountable for each development area and are subject to | internal and external company audits. | | Other tasks include: | | Consultancy – Ongoing input to marketing and pre-sales activities for major bids and also | existing accounts to ascertain the path forward for ITL products. This has involved a trip to | South Africa to promote interest in ITL products and several visits to London and Europe. As | part of an in-house consultancy team, helped extend a new ITL NSK reports suite using Crystal | Reports and corresponding Microsoft SQL stored procedures. | | Training and Demonstrations – The provision of technical training to customers and staff both | in-house and at customer site. Assisting the marketing division with product demonstrations to | potential clients as well as participating in major, NSK related technical conferences including | the San Jose ITUG and the BASE24 EBUG. | | Helpdesk support – Interfacing to the ITL Helpdesk to aid their handling of customer queries and | problems relating to previous releases of ITL products. This requires the assigning of live | software problems encountered on client sites to appropriate ITL staff, and the update of | current project plans to reflect impact to ongoing in-house developments. | | Live Product Support – Providing 7 * 24 hour cover for major clients who make use of ITL | software as part of their system management strategy. | ----------------------------------------------------------------------------------------------------------------------------- | AUG. 1995 to FEB. 1998 | Insider Technologies Limited (ITL) | Salford Quays, Manchester, UK. | POSITION: | Senior Development Engineer | | Recruited as a senior hp NonStop developer to aid in the team leading of a number of staff | responsible for adding new functionality to an existing ITL software product. | | In 1997 placed at CRESTCo in London for 3-months (contracted out as a consultant by Insider | Technologies Limited) producing volume testing and benchmark software. This software was used to | test the performance of the CRESTCo Stock Settlement application on newly installed S7000 G | Series hp NonStop systems (first delivered in the UK). The results were compared against the | live K series systems (previous HP NonStop platform evolution) running the same application. | ----------------------------------------------------------------------------------------------------------------------------- | AUG. 1995 to FEB. 1998 | Deluxe Data International Operations | Wingate House, Northway, Runcorn, Cheshire, UK. WA7 2SX | | Website: www.fidelityinfoservices.com (now FIS in Daresbury, Warrington, UK) | POSITION: | Lead Analyst Programmer | | Involved in developing Electronic Banking software subsequently installed at a number of major | banks allowing corporate customers to obtain information about their various accounts and make | payments electronically using a PC. | | Tasks included: | | Software Development – Designing, coding and testing software for subsequent release for system | integration testing. On assignment at Knutsford, Cheshire to provide development and maintenance | for an Electronic Banking application written by Deluxe Data for Barclays Bank. | | On-site Development – Designed, coded and implemented a Billing system for an Electronic Banking | application in Poole, Dorset at Barclays Bank. | | Customer Support – Dealing with incidents and general maintenance of Electronic Banking software | and Telephone Voice Response Software. In-house and on-site support requiring occasional trips | abroad for accounts with European customers. | | Acceptance Testing – Responsible for demonstrating the System Administration software to | customers whilst testing this area of the Electronic Banking system in accordance with prepared | test scripts. | _____________________________________________________________________________________________________________________________ | | S K I L L S : | ----------- | | | Programming Languages (HP NonStop - ServerNet and Itanium) | TAL, TACL, C, C++, Java, COBOL85, SCOBOL (Screen COBOL), NonStop & Microsoft SQL | Various NSK Utilities – FUP, SCF, SPOOLCOM, PATHCOM, PUP, INSPECT, EMS, XPNET etc. | | Operating Systems | hp NonStop Server (formally TANDEM) GUARDIAN with PATHWAY on K, S, G and J series | Windows 3.1/‘95/’98/XP/2000 and NT 3.51/4.0 | | Other | PRINCE2 Practitioner Agile - Scrum, ITIL Microsoft Sourcesafe | Microsoft SQL Server Microsoft Reporting Services Seagates Crystal Reports | HTML & JavaScript CrystalPoint OutsideView Microsoft Project | Eclipse & Google Android Microsoft PowerPoint Microsoft Outlook | Microsoft Sourcesafe Microsoft Excel Microsoft Word | DotNetNuke Microsoft Visual Studio BIRT Reports | | Good communicative skills for conveying technical information to the business level of an | organisation as well as the technical users. | | Thorough understanding of the requirements of a software project lifecycle and the audit process | having been employed by software houses that have sought and successfully attained the ISO9001 | quality standard. Provided input to the Quality Manager on the required content of some of the | key documents that make-up part of this standard. | _____________________________________________________________________________________________________________________________ | | P R O F E S S I O N A L T R A I N I N G : | ---------------------------------------- | | MANAGEMENT: | Jan 2012 - ITIL V3 Foundation Course (e-Learning) | May 2011 - Agile Training - Scrum Course (RADTAC, In-House, ITL) | Jun 2010 - PRINCE2 Practitioner Course (ILX Group, Cyril Caulkin : e-Learning) | May 2010 - PRINCE2 Foundation Course (ILX Group, Cyril Caulkin : e-Learning) | May 2009 - Web Site Visibility and (gbdirect, iTrain - London) | Promotion by Design | May 2009 - Writing for the Web (gbdirect, iTrain - London) | Apr 2006 – Designing Good Marketing Brochures (Skillpath Seminars - Manchester) | Nov 2005 - PRINCE2 Project Management Foundation (Correspondence - current) | Feb 2005 – Web Services & SOA (Insider Technologies Limited) | Feb 2001 – Sales & Marketing (In-House - OutSource) | May 2000 – Microsoft Project ’98 (IIL UK Education Centre) | Feb 1999 – Successful Project Management (Skillpath Seminars - Manchester) | Oct 1998 – Managing Multiple Projects, (Skillpath Seminars - Manchester) | Objectives and Deadlines | TECHNICAL: | Jul 2011 - Google Android programming using the (e-Learning) | Eclipse IDE | Jun 2011 - Java programming using the (e-Learning) | Eclipse IDE | Nov 2009 - Business Intelligence Reporting (Insider Technologies Limited) | Tools (BIRT) | Jul 2009 - Thales HP NonStop Security Resource (Insider Technologies Limited) | Module, HSM8000 / PayShield Gateway | Mar 2009 - Querying Microsoft SQL 2000 with (QA Training - Leeds) | Transact SQL | Jan 2007 - Developing Web Applications using (Remarc - Leeds) | Microsoft Visual Studio .NET | Mar 2006 – Cryptography (In-House - Thales e-SECURITY) | Mar 2004 – MultiBatch Product (Insider Technologies Limited) | Mar 1997 – C/C++ Programming (Comtec Computer Training) | Nov 1995 – Tandem TAL Programming (HP NonStop UK Education Centre) | Jul 1995 – Tandem Performance Analysis and (HP NonStop UK Education Centre) | Tuning | Jul 1995 – VPS 7000/9000 Series VPS Application (Periphonics Voice Processing) | Development (VOS 4.3) | May 1993 – Tandem Guardian Principles (HP NonStop UK Education Centre) | Apr 1991 – Tandem NonStop SQL (The Software Partnership) | Apr 1991 – Tandem Transaction Handlers (The Software Partnership) | _____________________________________________________________________________________________________________________________ | | | | Signature: ___________________________ Date: ___________________ | | _____________________________________________________________________________________________________________________________